Everything you need to know about booking, tracking, payments, and our
three core services.
// Common Questions
Frequently Asked Questions
🚗 Passenger Rides
How do I book a passenger ride? ▼
Visit our
Book a Ride
page, fill in your pickup and drop-off locations, select your
travel date and number of seats, then submit. Our team will
confirm your booking within 30 minutes.
Can I book a full bus for a group?
▼
Yes. You can charter a full 18-seat minibus for group travel,
corporate transfers, or events. Select "Full Bus Charter" when
booking or call us directly for a group quote.
Can I cancel or reschedule my ride?
▼
Cancellations made 24+ hours before departure are fully
refunded. Rescheduling is free up to 12 hours before pickup.
Contact us via WhatsApp or phone for the fastest response.
How much luggage can I bring? ▼
Each passenger is allowed up to 2 standard bags at no extra
charge. Oversized or additional items must be declared at
booking so we can make arrangements.
Are the buses air-conditioned? ▼
Yes. All Awanase passenger minibuses are fully air-conditioned
with dual A/C systems and padded reclining seats for
long-distance comfort.
🏗️ Industrial Haulage
How quickly can trucks be on my site?
▼
Upon quote acceptance, we can mobilise trucks to your site
within 24 hours. For urgent requests, same-day deployment may be
possible depending on location — call us directly.
What materials can you haul? ▼
Our articulated dump trucks handle sand, gravel, laterite,
crushed stone, coal, minerals, and construction debris. Contact
us for other bulk materials not listed.
Do you provide operators with the trucks?
▼
Yes. All dump trucks come with certified, site-safety trained
operators. You do not need to provide your own driver.
How is haulage priced? ▼
We offer fixed daily rates or per-tonne rates depending on your
project type and duration. Fuel, operators, and maintenance are
all included. No hidden charges.
🚛 Freight & Cargo
How do I track my shipment? ▼
Visit our
Track Shipment
page and enter your booking reference number. You'll get live
GPS updates on your cargo's current location.
What if my goods arrive damaged?
▼
All Awanase shipments are insured. Lodge a complaint on our
Contact Us
page and select "Damaged or Lost Goods". Our claims team will
contact you within 24 hours.
How long do deliveries take? ▼
Intercity freight deliveries typically take 1–3 business days
depending on the route. Express same-day options are available
within Lagos, Abuja, and Port Harcourt.
Do you offer refrigerated transport?
▼
Yes. Cold-chain logistics are available for perishables,
pharmaceuticals, and temperature-sensitive cargo. Select
"Refrigerated Load" when booking freight or call our freight
desk.
What documents do I receive? ▼
You receive a full waybill, delivery confirmation receipt, and
GPS milestone report on every shipment. These can be used for
audit, reconciliation, or customs purposes.
💳 Payments & Bookings
How do I pay for my booking? ▼
We accept bank transfer, card payment, and cash on pickup.
Payment instructions are sent with your booking confirmation.
Corporate clients can request monthly invoicing.
Can I get a corporate account? ▼
Yes. Corporate accounts get priority booking, monthly invoicing,
dedicated account management, and volume discounts. Contact us
at hello@awanasetransport.com to set up.
How do I get a refund? ▼
Refunds for eligible cancellations are processed within 3–5
business days to your original payment method. Contact our
support team with your booking reference to initiate.